Refund policy

Dear clients,
  
We know how important it is to be satisfied with the products you purchase from us. However, regardless of the selection and quality of the goods offered, we understand that situations may arise where you wish to return or exchange a purchased product.
  
With our return and exchange policy, the goal is to provide an easy and hassle-free customer process for our. According to the law of the European Economic Area (EEA) You can return the purchased product within 14 days from the date of delivery of the order. The product must be in original commercial form and condition, with no signs of usage. According to our procedures, please note that all receipts and invoices must be attached when communicating with us, as well as physically when returning or exchanging goods. These documents are required to facilitate the return/exchange process and for reference when processing your claim. Here's how it works:

  
Product return:
  
- You can return a purchased product within 14 days from the order's delivery date.
- The product must be in its original packaging (original commercial form) and condition, without signs of use.
- Download and complete the Protocol for Exchange or Return.
- Please get in touch with our customer service team to notify us of your desire to return by sending the Protocol to return@abcdynamical.com.
- After receiving the returned product and verifying compliance with our terms and conditions, you will be refunded the full amount of the purchased item.

  
Product replacement:
  
- You can exchange a purchased product within 14 days from the order's delivery date.
- The product must be in its original packaging (original commercial form) and condition, without signs of use.
- You can exchange a purchased product for another of this value or higher.
- When exchanging a product of lower value, the price difference will be saved as a credit which you can use on your next purchase.
- Download and complete the Protocol for Exchange or Return.
- Please contact our customer service team and do not notify of your desire to return by sending the form to return@abcdynamical.com.
  
Please note that the customer is responsible for the cost of returning the products.
  
Thank you very much for choosing our products. For questions or additional information, do not hesitate to contact us.

For further information on this topic, please use the following link for Online Dispute Resolution:  EU Directive.